Outlook Express may stop working after receiving a "Mailbox full" message (327303)


The information in this article applies to:

  • Microsoft Outlook Express Version 6 for Windows 2000
  • Microsoft Outlook Express Version 6 for Windows 98
  • Microsoft Outlook Express Version 6 for Windows 98 Second Edition
  • Microsoft Outlook Express Version 6 for Windows NT 4.0
  • Microsoft Outlook Express 6.0 for Windows XP
This article was previously published under Q327303

SYMPTOMS

If you use Outlook Express 6 as an e-mail client with an IMAP mail server, Outlook Express may stop working randomly when the mailbox on the server becomes full. You may receive messages that warn you that your mailbox is full, or you may receive any of the following error messages:
Msimn.exe - Application error:
The Instruction at "0x77f6750b" referenced memory at "0x00000058". The memory could not be read

Your IMAP server wishes to alert you to the following: (100) Your mailbox is full. Delete messages you no longer require

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version       Size    File name
   ------------------------------------------------------
   01-Aug-2002  04:24  6.0.2720.100  580 KB  Inetcomm.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbbug kberrmsg kbfix KB327303
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