Office program stops responding when you use speech recognition (327014)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
This article was previously published under Q327014

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE

This article addresses a problem that causes the computer to stop responding (crash) and which can have the following error signatures: 
App Name     App Version  Module Name  Module      Version Offset
--------------------------------------------------------------------------
Winword.exe  11.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Outlook.exe  11.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Mspub.exe    11.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Winword.exe  10.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Winword.exe  10.0.xxxx.x  Sptip.dll    5.1.2535.0  00018ed3
Excel.exe    10.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Mspub.exe    10.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Msaccess.exe 10.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Frontpg.exe  10.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3
Powerpnt.exe 10.0.xxxx.x  Sptip.dll    5.1.2600.0  00018ec3

SYMPTOMS

When you use the speech-recognition feature in an Office program, you may receive the following error message
Microsoft product has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
where product is one of the Office programs listed at the beginning of this article.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

CAUSE

This behavior occurs if speech recognition does not recognize the command that you want to apply.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

WORKAROUND

To work around this issue, turn off all dictation-mode commands.

To do this, follow these steps:
  1. On the Language bar, click Tools.

    If the Tools command does not appear on the Language bar, follow these steps:
    1. Click the Options arrow at the rightmost area of the Language bar.
    2. Click to select Speech Tools.

      The Tools command appears on the Language bar.
    3. On the Language bar, click Tools.
  2. Click Disable Dictation Commands.

STATUS

Microsoft has confirmed that this is a problem with the Windows XP operating system.

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug kberrmsg kbpending kbProd2Web KB327014
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