OAER: Outlook Stops Responding and You Receive an Error That References the Nakrnl32.dll File (326925)
The information in this article applies to:
- Microsoft Office XP Application Error Report
- Microsoft Outlook 2002
- Microsoft Outlook 2000
- Microsoft Outlook 98
This article was previously published under Q326925 Thank You for Your Help! Microsoft thanks you for taking the time to send us
information about the error that you just experienced. After investigating
error reports provided by users like you, our engineers devised a work around
for this problem. This article contains information that may help you avoid
encountering this problem again in the future. ERROR SIGNATURE
This article describes a problem where Microsoft Outlook
unexpectedly quits (crashes) with the following error signature: App Name App Version Module Name Module Version Offset
--------------------------------------------------------------------------
Outlook.exe <appversion> Nakrnl32.dll <modver> 0000681e where appversion is a number equal to
or greater than 8.2.1.4106, and where modver is a
number equal to or greater than 4.5.276.0. Additionally, other offsets are
possible. SYMPTOMSWhen you use Microsoft Outlook 2002, or when you use any of
the products listed at the beginning of this article on a computer with
Microsoft Windows XP installed, you may receive the following error
message: Microsoft Outlook has encountered a problem and
needs to close. We are sorry for the inconvenience.
To see what data
this error report contains, click here. When you view the data in the
error report, the report contains an error signature similar to the error
listed at the beginning of this article. Additionally, when you use a
version of Microsoft Outlook other than Outlook 2002 on a computer that does
not have Windows XP installed, other errors may occur.
If your customer experiences an alternate error not covered
in the existing text of this article, please comment this article with the
exact error message and provide a supporting case number. CAUSE The problem you encountered may be caused by a Microsoft
Exchange add-in named the McAfee Virus Scan Alert Manager.
NOTE: The McAfee Virus Scan Alert Manager is manufactured by Network
Associates, Inc. WORKAROUND Contact Network Associates, Inc. to obtain assistance with
removing Alert Manager add-in from Microsoft Outlook, or to inquire about
updates for the McAfee Virus Scan Alert Manager that may resolve this issue.
Modification Type: | Minor | Last Reviewed: | 10/10/2006 |
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Keywords: | kbProd2Web kbbug kbnofix KB326925 |
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