BUG: Error Message When You Open a Media Player File Through File Explorer (326631)

SYMPTOMS

If you open a Microsoft Windows Media Player file through File Explorer, the device may stop responding (hang), or you may receive the following error message:

Windows Media Player cannot play this file because the file cannot be found or the file type is not valid. Verify that the Windows Media Player network and proxy settings (Tools > Settings > Network) are correct, or that any required storage cards are available.

CAUSE

This behavior occurs when a Media Player file is opened outside the Media Player application. You must open Media Player files only inside Media Player.

RESOLUTION

To play a file:

Tap Start, and then tap Windows Media.
Tap Select, and then locate the content or file.
Open the file.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

This issue has been reproduced on the following devices:

Compaq iPAQ 38xx
AudioVox Thera

Please comment this article to add any additional devices that display this behavior. To resolve this issue, install the most current version of Microsoft Media Player. To download the most current version of Media Player, please visit Downloads on http:\\www.Microsoft.com\WindowsMobile or your device's OEM website. Please note that there may not be an update available for your particular device.