You cannot view updates on the Windows Update site using secure socket layer (326253)

RESOLUTION

Set the Date and the Time

Check the computer's date and time settings. To do so, double-click the clock on the taskbar or follow the steps as appropriate for your operating system.

Windows 2000

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Date/Time.

Windows XP

1. Click Start, and then click Control Panel.
2. Click Date, Time, Language and Regional Options.
3. Click Date and Time.

If the time is incorrect, adjust the date and the time to be current, and then retry the Windows Update Web site.

Verify that SSL certificates are installed correctly

If those settings are correct, verify that SSL certificates are installed correctly. To do this, follow these steps:

1. Open Internet Explorer, click Tools, and then click Internet Options.
2. Click the Contents tab, and then click Certificates.
3. Click the Trusted Root Certification Authorities tab.
4. Double-click Microsoft Root Authority in the list of certificates.
5. On the General tab, verify that the Valid from date is similar to 1/10/1997 to 12/31/2020.
6. Click the Certification Path tab, and then verify that This certificate is OK appears in the Certificate Status box.
7. Click OK, and then double-click NO LIABILITY ACCEPTED in the list of certificates.
8. On the General tab, verify that the Valid from date is similar to 5/11/1997 to 1/7/2004.
9. Click the Certification Path tab, and then verify that either This certificate is OK or This certificate has expired or is not yet valid appears in the Certificate Status box.
   
   Important Do not remove or revoke this certificate. If this certificate is expired, it continues to work. You may experience issues if the certificate is missing or revoked.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Set Secured Information Transmission Method

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Internet icon.
3. Click the Advanced tab.
4. Under Security, select one of the following check boxes:
   • SSL 2.0
   • SSL 3.0
5. Click OK.

Configure Proxy Settings

If your computer is configured to use a proxy, follow these steps.

Note A proxy server provides a barrier between your internal network and the Internet. The barrier helps to prevent others on the Internet from having access to information that is located on your internal network.

To use the procedures that are described in this article, you may require information about your proxy server that only your system administrator or Internet service provider (ISP) can provide. Therefore, you may have to contact your system administrator or ISP before you continue.

Method 1

1. In Internet Explorer, click Internet Options on the Tools menu.
2. On the Connections tab, click LAN Settings.
3. Under Proxy Server, click Advanced.
4. Type the appropriate proxy server address and port in the Secure box.
5. Click OK.

Method 2

1. On the Tools (or View) menu, click Internet Options.
2. Click the Advanced tab.
3. Click to select the Use HTTP 1.1 and the Use HTTP 1.1 through proxy connections check boxes.
4. Click OK.
5. Quit Internet Explorer.
6. Start Internet Explorer.

Set Preferred Language for Internet Explorer

To check the Internet Explorer's Preferred Language settings, follow these steps:

1. Close all programs and Internet Explorer windows.
2. Double-click Internet Options in Control Panel.
3. Click the General tab.
4. Click the Languages button.
5. Make sure that English (United States) [en-us] is listed and at the top of the list if multiple items are selected.
6. If it is not in your Language list, add it, and then click OK.
7. Close Control Panel, restart the computer, and then retry the Windows Update Web site.