RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Public Update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Italian version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
----------------------------------------------------------
09-SEP-2002 15:30 284,672 Msgrit32.msp
09-SEP-2002 15:42 1,004,032 Msgrit32_Admin.msp
The version of this fix for Microsoft Office and the Italian proofing tools from the Proofing Tools CD should have the following file attributes or later:
Date Time Size File name
----------------------------------------------------------
10-SEP-2002 10:09 990,720 Ptk.msp
10-SEP-2002 10:11 4,594,688 Ptk_Admin.msp
The version of this fix for English Office and the Italian proofing tools from the Multilanguage Pack should have the following file attributes or later:
Date Time Size File name
----------------------------------------------------------
02-Jan-2003 23:50 84,992 Lpk.msp
02-Jan-2003 23:51 1,613,824 Lpkff.msp
After the hotfix is installed, the Italian version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
16-JUL-2002 02:53 3.0.0.32 1,585,236 Msgrit32.DLL