RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Office XP Public Update that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
10-SEP-2002 0:31 136,192 Olkintl.msp
10-SEP-2002 0:32 1,405,440 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
28-AUG-2002 15:28 3,963,392 Outlook_admin.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Version Size File name
------------------------------------------------------------
6-SEP-2002 21:18 10.00.4503.0000 129,608 Emsui32.dll
23-AUG-2002 21:58 10.00.4420.0000 854,600 Msmapi32.dll
9-AUG-2002 2:21 10.00.4406.0000 735,816 Outex.dll
6-SEP-2002 21:18 10.00.4503.0000 1,972,808 Outllibr.dll
9-AUG-2002 2:21 10.00.4406.0000 338,504 Pstprx32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The
Chinese (PRC) version of this hotfix has the file attributes (or later) that
are listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file information,
it is converted to local time. To find the difference between UTC and local
time, use the
Time Zone tab in the Date and Time tool in
Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 22:22 49,152 Olkintl.msp
9-SEP-2002 22:23 421,376 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-AUG-2002 21:59 10.00.4420.0000 834,120 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Chinese (Taiwan) version of this hotfix has the
file attributes (or later) that are listed in the following table. The dates
and times for these files are listed in coordinated universal time (UTC). When
you view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 22:45 54,784 Olkintl.msp
9-SEP-2002 22:46 420,864 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-AUG-2002 21:58 10.00.4420.0000 834,120 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The German version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 22:48 69,632 Olkintl.msp
9-SEP-2002 22:49 475,136 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
9-AUG-2002 2:21 10.00.4406.0000 113,224 Emablt32.dll
23-AUG-2002 21:58 10.00.4420.0000 842,312 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Spanish version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 22:59 88,576 Olkintl.msp
9-SEP-2002 23:00 439,296 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
6-SEP-2002 15:55 10.00.4420.0000 858,688 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The French version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 23:02 87,552 Olkintl.msp
9-SEP-2002 23:03 439,296 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
6-SEP-2002 15:55 10.00.4420.0000 862,784 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Italian (Italy) version of this hotfix has the
file attributes (or later) that are listed in the following table. The dates
and times for these files are listed in coordinated universal time (UTC). When
you view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 23:06 88,064 Olkintl.msp
9-SEP-2002 23:07 438,784 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
6-SEP-2002 15:55 10.00.4420.0000 858,688 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Japanese version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 22:52 56,320 Olkintl.msp
9-SEP-2002 22:53 428,544 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-AUG-2002 21:58 10.00.4420.0000 834,120 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Korean version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 22:55 54,272 Olkintl.msp
9-SEP-2002 22:56 420,864 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-AUG-2002 21:58 10.00.4420.0000 834,120 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Dutch version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 23:10 88,576 Olkintl.msp
9-SEP-2002 23:11 439,808 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
6-SEP-2002 15:55 10.00.4420.0000 858,688 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Thai version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
9-SEP-2002 23:38 62,464 Olkintl.msp
9-SEP-2002 23:38 433,152 Olkintl_admin.msp
18-SEP-2002 1:18 2,174,808 Outlook.msp
18-SEP-2002 2:42 5,045,088 Outlookff.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-AUG-2002 21:58 10.00.4420.0000 854,600 Msmapi32.dll
16-AUG-2002 20:05 10.00.4413.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
13-SEP-2002 2:52 10.00.4510.0000 6,310,472 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Portuguese (Brazil) version of this hotfix has
the file attributes (or later) that are listed in the following table. The
dates and times for these files are listed in coordinated universal time (UTC).
When you view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
23-OCT-2002 21:50 89,088 Olkintl.msp
23-OCT-2002 21:51 439,808 Olkintl_admin.msp
22-OCT-2002 21:53 2,268,236 Outlook.msp
22-OCT-2002 22:37 4,138,496 Outlook_admin.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-OCT-2002 19:43 10.00.4420.0000 858,688 Msmapi32.dll
19-SEP-2002 20:23 10.00.4517.0000 105,032 Envelope.dll
11-OCT-2002 21:14 10.00.4608.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
17-OCT-2002 20:59 10.00.4615.0000 6,314,568 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Swedish version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
23-OCT-2002 21:53 89,600 Olkintl.msp
23-OCT-2002 21:54 439,808 Olkintl_admin.msp
22-OCT-2002 21:53 2,268,236 Outlook.msp
22-OCT-2002 22:37 4,138,496 Outlook_admin.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-OCT-2002 19:43 10.00.4420.0000 854,592 Msmapi32.dll
19-SEP-2002 20:23 10.00.4517.0000 105,032 Envelope.dll
11-OCT-2002 21:14 10.00.4608.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
17-OCT-2002 20:59 10.00.4615.0000 6,314,568 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll
The Portuguese (Portugal) version of this hotfix has
the file attributes (or later) that are listed in the following table. The
dates and times for these files are listed in coordinated universal time (UTC).
When you view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
23-OCT-2002 21:56 82,432 Olkintl.msp
23-OCT-2002 21:57 439,296 Olkintl_admin.msp
22-OCT-2002 21:53 2,268,236 Outlook.msp
22-OCT-2002 22:37 4,138,496 Outlook_admin.msp
After the hotfix is installed, the following files will have the
attributes (or later) that are listed in the following table:
Date Time Size File name
-------------------------------------------------------
23-OCT-2002 19:43 10.00.4420.0000 858,688 Msmapi32.dll
19-SEP-2002 20:23 10.00.4517.0000 105,032 Envelope.dll
11-OCT-2002 21:14 10.00.4608.0000 346,696 Exsec32.dll
9-AUG-2002 2:22 10.00.4406.0000 137,800 Impmail.dll
13-SEP-2002 2:52 10.00.4510.0000 539,208 Outlcm.dll
17-OCT-2002 20:59 10.00.4615.0000 6,314,568 Outllib.dll
13-SEP-2002 2:52 10.00.4510.0000 92,744 Outlmime.dll
13-SEP-2002 2:52 10.00.4510.0000 47,688 Outlook.exe
9-AUG-2002 2:22 10.00.4406.0000 121,416 Outlph.dll