SUMMARY
Microsoft Office XP offers a new, easy-to-use,
crash-reporting tool named Application Error Reporting. If an Office program
crashes, the
Application Error Reporting dialog box appears and requests your permission to send a
detailed report of the problem over the Internet to Microsoft. If a known
problem occurs, the tool provides a link from the error report to a service
pack, hotfix, or Microsoft Knowledge Base article. If Microsoft has not
previously found or addressed the problem, the information can be transmitted
to a Microsoft problem database for investigation.
This article
explains how you can disable the Application Error Reporting tool if you do not
have Internet access or do not want to use this feature. If you disable the
tool, you receive the following error message instead when your program
crashes:
Microsoft Office
Program has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you were in the middle of something,
the information you were working on might be lost.
Restart
Office Program
For more information about
this error, click here.
The only button that you can click is
Close, which restarts the program if the check box to do so is
selected.
Instead of disabling error reporting, you can redirect the
error reports to a local server on your network. See the
5">References
section of this article for more details.
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Disable Error Reporting by Changing a Registry Entry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To change the Application Error Reporting tool so
that it does not report errors, follow these steps:
- Start Registry Editor (Regedit.exe).
- Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Common
- On the Edit menu, point to New, and then click DWORD Value.
- Type DWNeverUpload.
- Double-click the new value, type 1
in the Value data box, and then click OK.
- Quit Registry Editor.
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Disable Error Reporting by Using a System Policy
The System Policy Editor, which is included in the Microsoft
Office XP Resource Kit, can apply the registry entry from the previous method
to all your desktops. To learn more about the Office XP Resource Kit, visit the
following Microsoft Web site:
Microsoft Office Resource Kit
To change the Application Error Reporting tool to not report
errors by using a system policy, follow these steps:
- Start the System Policy Editor, and then make sure that the
Office10.adm template is loaded.
- Double-click Default User
profile.
- Expand Microsoft Office XP.
- Expand Corporate Error Reporting.
- Click to select the Disable application error
reporting check box.
- Click to select the Check to enforce setting on;
uncheck to enforce setting off check box.
- Click OK.
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Test Changes in Error Reporting Configuration
To test the configuration of your Error Reporting Server, you can use the Office XP Application Recovery tool that is installed with Office XP. To do this, follow these steps:
- Star a Microsoft Office program.
- One the Start menu, point to All Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.
- In the Microsoft Office Application Recovery box, select the program that you started in step 1, and then click Recover Application.
These steps will generate an application error. Additionally, you may be prompted to send an error report.
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