Setup Does Not Succeed When You Apply Exchange 2000 Server Service Pack 2 (SP2) (323727)
The information in this article applies to:
- Microsoft Exchange 2000 Server
This article was previously published under Q323727 SYMPTOMS
When you try to install Microsoft Exchange 2000 Server Service Pack 2 (SP2), Setup may not successfully update the following components:
- Microsoft Exchange Messaging and Collaboration Services
- Microsoft Exchange System Management Tools
Additionally, you may receive the following error messages during Setup:
Setup failed while preparing to copy files for Doctor Watson.NET (error
0xC0070002: The system cannot find the file specified).
-and-
The specified service does not exist as an installed service.
Facility: Win32
ID no: c0070424
Microsoft Exchange Setup
-and-
An unknown error has occurred.
Facility: Win32
ID no: e0070101
Microsoft Exchange Setup
Section index = 66064, Section name = 'DWFiles'
-and-
The system cannot find the file specified.
Facility: Win32
ID no: c0070002
Microsoft Exchange Setup
Function:
CService::ScGetDependendentServices
CFileManager::ScAddFileSectionToQueue
CBaseAtom(%s)::ScAddFilesToQueue
CBaseComponent::ScAddFilesToQueue
CBaseComponent::ScSetup
CCompServer::ScSetup
CComExchSetupComponent::Install
ScSendDrWatsonErrorReport
CAUSE
This issue may occur if the Exchange 2000 Server Service Pack 2 files become corrupted during extraction from the Service Pack 2 archive file.
When you extract the Service Pack 2 files for Exchange 2000, there are supposed to be 9,156 files stored in the Server folder, and 8,901 files stored in the i386 folder.
NOTE: This is the i386 folder that is created when you extract the Service Pack 2 files.
If the number of files stored in these folders is different from 9,156 in the Server folder, or 8,901 in the i386 folder, the Service Pack 2 extraction may be corrupted.
RESOLUTION
To resolve this issue, remove the files and folders that you extracted from the Service Pack 2 archive file, and then download and extract a new copy of Service Pack 2 for Exchange 2000 Server. Reapply the service pack.
To obtain Exchange 2000 Server Service Pack 2 (SP2), please visit the following Microsoft Web site:
| Modification Type: | Minor | Last Reviewed: | 6/13/2003 |
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| Keywords: | kberrmsg kbprb KB323727 |
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