Troubleshooting Disk Space Errors When You Change SharePoint Portal Server Data Locations (322680)

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Changing SharePoint Portal Server Data File and Log File Locations

You can use the SharePoint Portal Server Administration snap-in to change the default locations of your SharePoint Portal Server data files and log files. To do so, follow these steps:

1. Click Start, click Programs, click Administrative Tools, and then click SharePoint Portal Server Administration.
2. When the administration tool opens, right-click your server, and then click Properties.
3. Click the Data tab.
4. For each data path that you want to change:
   1. Select the appropriate data path, and then click Browse.
   2. Browse to the location that you want, and then click OK.
5. Click OK to close the Properties dialog box and save the changes.

Troubleshooting Disk Space Errors

When you change the location of the data files and the log files, you may receive an error message that there is not enough available disk space in the destination location, even though you appear to have more than enough available disk space. For example, if you changed the location of the "WSS - Database", you might see an error message similar to the following message: To troubleshoot this error:

1. Check the size of the object that you want to move.
   
   You may have to stop any related services to obtain the true size of the object that you want to move. In some cases, in-memory transactions are not fully committed to the file that you want to move until the related service is stopped.
   
   For example, to check the physical file size of the database file that is used for the Web Storage System, Wss.mdb, you have to stop the Microsoft Exchange Information Store service.
2. Make sure that disk quotas are not turned on for the destination drive.
   
   If you enforce disk quotas, you can cause a variety of errors. Investigate disk quotas as a possible cause of any disk space error that you experience when you change a data file or log file location.
3. Make sure that you are logged on as a member of the Administrators group.
   
   Verify that your permissions have not been changed in such a way that they affect the ability of your account to move files between disks. As a test, if you experience problems using the SharePoint Portal Server Administration snap-in, you can try to manually move or copy a simple text file to the destination location.
4. Make sure that the appropriate services are running.
   
   The following services must be running when you try to change the data file locations and the log file locations:
   • Microsoft Exchange Information Store
   • Microsoft Search
   • IIS Admin Service
   • SharePoint Portal Server
   
   
5. Make sure that your TEMP environment variable is set correctly.
   
   You may use the folder that is specified in your TEMP variable during a data file path or log file path change, and this variable is typically set to SystemRoot\TEMP or SystemDrive\TEMP.
   
   To verify this setting:
   1. Open the Microsoft Windows Control Panel.
   2. Double-click System.
   3. Click the Advanced tab.
   4. Click Environment Variables.
   5. Check the value of the TEMP variable in the System variables section.
6. Check the system event log for any disk-related events.
   
   Investigate any errors that are logged by the disk subsystem, because they may cause problems when you want to change the data file or log file locations.
7. Check your antivirus configuration settings.
   
   Make sure that any antivirus software that is installed on your server is not configured to perform a file-level virus scan on either the source data file or log file path or the destination data file or log file path. If any antivirus software is configured to perform a file-level virus scan on these paths, disable or remove the antivirus programs, because they may interfere with a change to the data file or log file paths.