License Server Service Stops Processing Offline Log Files (322337)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q322337

SYMPTOMS

If you use the Software Metering administrative console to turn on the "Multiple instances count as one" option for any metered software, the offline log files that client computers submit may stop processing. Software Metering usage data may become inaccurate.

A backlog of files will occur in the SWMTR\Inboxes\Offline folder on the Software Metering Server because the License Metering component generates many 9192 status messages. If the backlog continues to grow, the License Server service (RemODBC) may stop.

CAUSE

This problem occurs because the License Server service processes a log file that has multiple instances listed of the specified metered software. When the service tries to process one of these log files, all the offline logs in the SWMTR\Inboxes\Offline folder stop processing, but new logs are processed at random. As a result, the backlog grows.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server (SMS) 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   01-Jul-2002  21:07  2.0.4.1           252,626  Q322337.exe      
   01-May-2002  12:50  2.0.1493.4114     619,280  Remodbc.exe      Alpha
   01-May-2002  12:50  2.0.1493.4114     365,600  Remodbc.exe      X86
Note You must have Service Pack 4 for Systems Management Server 2.0 installed to apply this fix. Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was corrected in SMS 2.0 Service Pack 5.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix KB322337 kbAudITPRO
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