PRB: Open Button in Dialog Disabled When You Browse or Redirect to .rtf or .csv Files (318761)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 2
- Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 1
- Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 2
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 2
- Microsoft Internet Explorer 5.5 for Windows 98 SP 1
- Microsoft Internet Explorer 5.5 for Windows 98 SP 2
- Microsoft Internet Explorer 5.5 for Windows 95 SP 1
- Microsoft Internet Explorer 5.5 for Windows 95 SP 2
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
- Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
- Microsoft Internet Explorer version 6 for Windows 98
- Microsoft Internet Explorer version 6 for Windows 98 Second Edition
- Microsoft Internet Explorer version 6 for Windows 2000
- Microsoft Internet Explorer version 6 for Windows NT 4.0
- Microsoft Internet Explorer version 6 for Windows XP
- Microsoft Office Excel 2003
- Microsoft Excel 2002
- Microsoft Excel 2000
- Microsoft Office Word 2003
- Microsoft Word 2002
- Microsoft Word 2000
This article was previously published under Q318761 SYMPTOMS When you browse to either a Rich Text Format (.rtf) file or
to a Comma Separated Value (.csv) file that is located on a Web server,
Internet Explorer may prompt you with a File Download dialog box to confirm whether you want to open the file or to
save the file to your computer.
You are downloading the file:
filename
Would you like to open the file or save it to your computer?
The Open button and the Always ask before opening this type of file check box of the dialog box may appear dimmed, which indicates
that the options are unavailable. CAUSE The problem occurs if the client has version 6.0.2713.1500
(or later) of Shdocvw.dll installed. Version 6.0.2713.1500 of Shdocvw.dll is
included in the Internet Explorer Cumulative Patch from Microsoft Security
Bulletin MS02-005. When you browse to a file, Internet Explorer uses the file
name extension to retrieve the following information about the file:
- The default value for the registry key HKEY_CLASSES_ROOT\[.extension] contains the ProgID for the server associated with the file
type.
- The registry key HKEY_CLASSES_ROOT\[ProgID] contains a subkey for the CLSID.
- The registry key HKEY_CLASSES_ROOT\CLSID\[CLSID] contains a subkey for the ProgID.
If the ProgIDs in items 1 and 3 are not equal, Internet
Explorer disables the option to open the file. Word has different ProgIDs for a
.doc file (Word.Document) and an .rtf file (Word.RTF). Likewise, Excel has
different ProgIDs for a .xls file (Excel.Sheet) and a .csv file (Excel.CSV).
When you browse to either an .rtf file or a .csv file in Internet Explorer, the
option to open the file is unavailable. RESOLUTION
To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
328548 How to Obtain the Latest Internet
Explorer 6 Service Pack
To work around this issue, you can use either of
the following methods: Method 1 Change the .rtf file name extension to .doc, or change the .csv
file name extension to .xls. If you are prompted to change the extension when
you browse to a .doc or .csv file, the Open button is available. - or - Method 2 Click to clear the Confirm open after download check box for the .doc or .xls file type. To do this, follow
these steps:
- Double-click My Computer.
- On the Tools menu, click Folder Options.
- Click the File Types tab.
- Under Registered File Types, click to select DOC Microsoft Word Document or XLS Microsoft Excel Worksheet, and then click Advanced.
- Click to clear the Confirm open after download check box, and then click OK.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Internet Explorer 6 Service Pack 1.REFERENCES
For additional information about the Cumulative Patch for Internet
Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
316059
MS02-005: 11-Feb-2002 Cumulative Patch for Internet
Explorer
Modification Type: | Major | Last Reviewed: | 12/12/2003 |
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Keywords: | kbprb KB318761 |
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