Visio2002: Cannot Type Double-Byte Space Characters with Japanese IME in Visio 2002 SR-1 (318736)

SYMPTOMS

In Microsoft Visio 2002 Service Release 1 (SR-1), when you use an Input Method Editor (IME) to enter Japanese characters in your Visio drawing, you may find that you cannot enter double-byte character set (DBCS) space characters. For example, when you press SPACEBAR, nothing happens. The space character is not inserted as expected.

Additionally, if you use the RIGHT ARROW or LEFT ARROW key to move the insertion point along the character string in your drawing, you cannot move the insertion point after it reaches the location where you tried to insert the double-byte space character.

CAUSE

This problem may occur when the following conditions are true:

You use the English version of Microsoft Visio Standard 2002 SR-1 or Microsoft Visio Professional 2002 SR-1.

-and-
You try to insert a space character in your Visio drawing when the Microsoft Japanese Input Method Editor (IME) is turned on.

NOTE: The behavior described in the "Symptoms" section of this article is limited to the English version of Visio 2002 SR-1. All other localized versions of Visio 2002 SR-1 do not exhibit this issue.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Visio 2002 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time      Version        Size       File name     
   ------------------------------------------------------------
   07-MAY-2002  15:02:12  5.0.2809.2400  2,744,064  Q318736.exe

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time      Version        Size       File name   
   -----------------------------------------------------------
   05-MAR-2002  16:08:40  10.0.2705.4    6,347,648  Vislib.dll

MORE INFORMATION

For additional information about Visio 2002 SR-1, click the article numbers below to view the articles in the Microsoft Knowledge Base:

310474 Visio2002: How to Obtain and Install Visio 2002 Service Release 1

310463 Visio2002: List of Issues Fixed in Visio 2002 Service Release 1 (SR-1)

For additional information about language-specific versions of Visio, click the article number below to view the article in the Microsoft Knowledge Base: