XADM: You Cannot Move a Mailbox, and Error Messages That Contain Error Code 0xfffff9bf Are Logged in the Application Event Log (318726)

Microsoft Outlook Mobile Manager has been discontinued and is no longer available for download. If you have already installed Outlook Mobile Manager, continue to check the Microsoft Knowledge Base for any documented issues. To obtain additional information about Microsoft Mobile Information Server, visit the following Microsoft Web site:

http://www.microsoft.com/miserver/default.asp

SYMPTOMS

You may not be able to move a mailbox. You may receive error messages that mention messages in the Low or High folders. However, no such folders are displayed in the mailbox that you are trying to move.

Error messages that are similar to the following may be logged in the Application event log:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8501
Description:
Unable to move mailbox [Mailbox Name].
A problem occurred while opening an attachment.

Parent folder name: Low, parent message subject: [Message Subject]; Error code: 0xfffff9bf.

Run ISINTEG to check for any problem in the database "[Storage Group Name]\[Mailbox Store Name]".

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8507
Description:
Unable to move mailbox [Mailbox Name].
A problem occurred while getting the properties for a message.

Parent folder name: Low; Message subject: [Message Subject]; Error code: 0xfffff9bf.

Run ISINTEG to check for any problem in the database "[Storage Group Name]\[Mailbox Store Name]".

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9172
Description:
Failed to copy messages to the destination mailbox store.
Error: The MAPI call failed.
MAPI or an unspecified service provider.
ID no: 80004005-0000-00000000

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
Description:
Unable to move mailbox '[Mailbox Name]'.
Error: The MAPI call failed.
MAPI or an unspecified service provider.
ID no: 80004005-0000-00000000

CAUSE

This problem may occur if the mailbox that Exchange 2000 is trying to move contains a damaged message. The message is located in the folder that the error message mention. The Low and High folders that the preceding error messages mention are created by Microsoft Outlook Mobile Manager. You cannot use Outlook to view the Low and High folders in the mailbox.

RESOLUTION

To resolve this problem, use Mdbvu32 to remove the damaged message. Mdbvu32 is a Messaging Application Programming Interface (MAPI) client that is included on the Exchange 2000 CD-ROM.

To use Mdbvu32 to remove the damaged message:

Use an account that has access to the mailbox to log on, and then create a profile for the mailbox.
Run Mdbvu32.exe in the Support\Utils\platform folder on the Exchange 2000 Server CD-ROM.
In the MAPILogonEx(MAPI_LOGON_UI) dialog box, click Mapi_New_Session, and then click OK.
Click the user profile for the mailbox.
On the MDB menu, click OpenMessageStore.
In the Select Message Store dialog box, click Mailbox - [mailbox_name], and then click Open.
On the MDB menu, click Open Root Folder.
In the MAPI_FOLDER - Root dialog box, double-click OMM Learning Folder.
Double-click either the High or Low folder, depending on which folder the error messages mention.
In the Messages in Folder dialog box, the message with the subject that the error messages mention is displayed. Click the message.
In the Operations available list, click lpFLD->DeleteMessages(), and then click Call Function.
When the MAPI_FOLDER-Inbox->DeleteMessages() dialog box is displayed, click OK to delete the message.
Click Close to close all of the open dialog boxes. Click Session, click Exit, and then click OK for any messages that are displayed.

You can now move the mailbox successfully.

MORE INFORMATION

For additional information about Outlook Mobile Manager, visit the following Microsoft Web site:

http://www.microsoft.com/miserver/techinfo/omm/default.asp

For additional information about Mdbvu32, click the article number below to view the article in the Microsoft Knowledge Base:

316279 XGEN: Tools Included with the Exchange 2000 Server CD-ROM