SYMPTOMS
When you try to use the Find feature, the Route Planner
feature, or the Data-Import feature in the products listed in the "Applies to"
section, you receive an error message that resembles one of the following:
"Streets and Trips has encountered a problem and needs to
close." Application unable to continue running due to an internal error
(6-40028--1073741819)
When you view the details of the error
message, you receive an error signature that resembles the following:
AppName AppVer ModName ModVer Offset
--------------------------------------------------------------
Streets.exe 9.0.16.2001 Streets.exe 6.0.8397.0 000212fa
Microsoft MapPoint has encountered a problem
and needs to close. We are sorry for the inconvenience.
When you view
the details of the error message, you receive an error signature that resembles the following:
AppName AppVer ModName ModVer Offset
--------------------------------------------------------------
Mappoint.exe 9.0.16.2001 Mappoint.exe 9.0.16.2001 000212fa
Microsoft Streets & Trips has
encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the details of the error message, you receive an error
signature that resembles the following:
AppName AppVer ModName ModVer Offset
------------------------------------------------------------
Streets.exe 9.0.16.2001 Streets.exe 9.0.16.2001 000212fa
This application is unable to continue
running. The problem may be the result of low system resources such as memory
or disk space. Try closing down other applications, increasing the amount of
file space on the disk drive that contains Windows, or adding more
memory.
When you try to add pushpins to a map, you may receive an
error message that resembles the following:
Streets
& Trips 2002 has encountered a problem and needs to close.
Application
unable to continue running due to an internal error (6-40028-529697949).
RESOLUTION
Method 1: Download and install the most recent version of MDAC
To update the MDAC components on your computer, follow these
steps.
Note MDAC 2.7 and earlier versions will not install on Microsoft
Windows XP.
For more information about how to install MDAC on Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
304432
INFO: MDAC 2.7 Redistributable Installer does not install on Windows
XP
- Visit the following Microsoft Web site:
- In the Search box, type MDAC 2.8.
- For Microsoft Windows XP, select MDAC 2.8. For Microsoft Windows 2000, Microsoft Windows Millennium Edition, and Microsoft Windows 98, select Microsoft Data Access Components (MDAC) 2.8 SP1.
- Validate your copy of Microsoft Windows, and then click Download.
- In the File Download dialog box, click Open, and then follow the instructions that appear on the screen to complete the update of your MDAC components.
If this does not resolve this issue, go to Method 2.
Method 2: Reinstall MDAC components
On Windows XP, if updating MDAC fails, reinstall the most
recent version of the MDAC
components from the Windows .cab files. To do this, follow these
steps.
Note If you have the Windows XP CD, do not finish step 1.
- Search for the Adcjavas.inc file, and then note
the path. The Adcjavas.inc file is typically in the i386 folder.
- Locate the C:\Windows\Inf folder.
- Right-click the Mdac.inf file, and then
click Install.
- When you are prompted to insert the Windows XP CD, insert
it. If you do not have the Windows XP CD, change the path to match the path
for Adcjavas.inc (in the i386 folder) that you noted in step 1, and then click
OK.
- If you are prompted to overwrite any files, click
Yes.
- If you are prompted to restore system files from the
Windows XP CD, click Cancel. Or, you may want to do a Repair
installation of Windows XP. You must reinstall any Windows Updates or Service
Packs after you do this.
Method 3: Troubleshoot the CD
Clean the program CD. To do this, use a CD cleaning kit or gently
wipe the silver side of the CD with a soft, lint-free cotton cloth from the
center of the CD outward.
Note Do not use paper products. They can scratch the plastic and leave
streaks. Also, do not use a circular motion when you wipe the CD. If the issue
continues to occur, clean the CD with a damp cloth or a commercial CD cleaning
solution. Dry the CD thoroughly before you insert it in the CD or DVD drive.
For more information
about how to troubleshoot CD-ROM issues, click the following article number to view the article in the Microsoft Knowledge Base:
218617
How
to troubleshoot CD-ROM or DVD-ROM read issues
If this does not resolve the issue, go to
Method 4.
Method 4: Use an administrative installation
To create an administrative installation location, follow these
steps:
- Hold down the SHIFT key to prevent installation from
automatically starting, and then insert the Microsoft MapPoint or the Microsoft
Streets & Trips CD in your computer's CD or DVD drive.
- Type the following command at a command prompt, and then
press ENTER to start the Administrative Installation Wizard:
msiexec /a drive:\msmap\data.msi
In this example,
drive is the letter of your CD or DVD drive. - Click Next.
- Locate a network location for the administrative
installation location--for example, select
\\computer\share\MapPoint.
- Follow the Administrative Installation Wizard instructions
that appear on the screen. After you create the administrative installation
location, you can install Microsoft MapPoint or Microsoft Streets and Trips. To
do this, double-click Setup.exe on the administrative
installation location.