XCCC: The Instant Messaging Service Stops Responding When the ESE Version Store Reaches the Maximum Value (318162)
The information in this article applies to:
- Microsoft Exchange 2000 Server
This article was previously published under Q318162 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you upgrade to Exchange 2000 Server Service Pack 2 (SP2), the Instant Messaging Service may stop responding to Instant Messaging client requests.
The following message may be logged in the Application event log:
Source ESE
Category Transaction Manager
Event ID 623
Description:
inetinfo (2824) The version store for this instance (0) has reached its maximum size of 1Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0x0EE404A0
Session-context: 0x00000000
Session-context ThreadId: 0x000009A0
RESOLUTIONTo resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix has the following file attributes or later.
Component: The Instant Messaging Service
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Msimsrv.dll | 6.0.5770.66 | Xmsimcfg.dll | 6.0.5770.66 | NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
Modification Type: | Minor | Last Reviewed: | 6/5/2003 |
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Keywords: | kbbug kbExchange2000preSP3fix kbExchange2000sp3fix kbfix KB318162 |
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