Error Message in Windows Messenger During an Automatic Upgrade (318151)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q318151 SYMPTOMS
If the Windows Messenger client version 5.3 or earlier tries to update itself by downloading newer client software, you may receive the following error message:
Msmsgs.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed:
App Name App Version Module Name Module Version Offset
------------------------------------------------------------------
Msmsgs.exe Various Wintrust.dll Various Various
WORKAROUND
To work around this issue, try either of the following methods:
- Manually download the latest version of Windows Messenger from http://messenger.microsoft.com and then install it.
- Allow Windows Messenger to upgrade in Background mode. In this mode, you are not prompted until the upgrade Setup.exe file is completely downloaded to the temporary folder.
| Modification Type: | Major | Last Reviewed: | 3/19/2002 |
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| Keywords: | kbprb kbProd2Web KB318151 |
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