Error Message When You Try to Install Microsoft Exchange System Management Tools: Error 0XC1037988 (317480)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q317480

SYMPTOMS

When you attempt to install Microsoft Exchange System Management Tools on a Microsoft Windows 2000 Professional-based computer, the installation may be unsuccessful and you may receive the following error message:
Error: 0XC1037988

CAUSE

This behavior can occur if both of the following conditions are true:
  • Microsoft Internet Information Services (IIS) is not installed on your computer.

    -and-
  • The compact disc from which you install Microsoft Exchange System Management Tools copies a version of the Exsetdata.dll file that is other than version 6.0.4417.5.
The Microsoft BackOffice CD-ROM may use version 6.0.4629.5 of the Exsetdata.dll file. This version can cause the installation to fail if IIS is not installed.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Install IIS

Install IIS 5.0 on the Windows 2000 Professional-based computer, and then reinstall Microsoft Exchange System Management Tools. To install IIS, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click Add/Remove Windows Components.
  4. In the Windows Components Wizard, click to select the Internet Information Services (IIS) check box, and then click Next.
  5. In the Completing the Windows Components Wizard dialog box, click Finish.
  6. In the Add/Remove Programs dialog box, click Close.

Method 2: Replace the Exsetdata.dll File

Replace the existing Exsetdata.dll file with version 6.0.4417.5 of this file, and then reinstall Microsoft Exchange System Management Tools. To do this, follow these steps:
  1. Copy the contents of the Microsoft Exchange 2000 Server CD-ROM to a folder on your computer's hard disk.
  2. Click Start, point to Search, and then click For Files or Folders.
  3. In the Search for files or folders named box, type exsetdata.dll.
  4. In the Look in list, click Local Harddrives, and then click Search Now.
  5. Replace each listed file with Exsetdata.dll version 6.0.4417.5.

    This version of Exsetdata.dll is available on the Exchange 2000 Server CD-ROM. If you do not have an Exchange 2000 Server CD-ROM that contains this version of Exsetdata.dll, contact Microsoft for information about how to obtain this file.

    For information about how to contact Microsoft, browse to the following Microsoft Web site:

    http://support.microsoft.com/default.aspx?scid=http://go.microsoft.com/fwlink/?LinkId=6236

  6. Restart the Microsoft Exchange 2000 Installation Wizard from the folder on the hard disk that contains the Exchange 2000 Server files. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type drive:\exchange folder\launch.exe, and then click OK, where drive is the drive on which you copied the contents of the Exchange 2000 Server CD-ROM and exchange folder is the folder in which you copied the Exchange 2000 Server files.
  7. Install Microsoft Exchange System Management Tools.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

286344 Exchange 2000 Administrative Tools Not Installed During Upgrade

Modification Type:MinorLast Reviewed:6/13/2003
Keywords:kberrmsg kbprb ocsso KB317480
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