"Access Denied" Error Message When You Try to Use Outlook Web Access (317471)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q317471

SYMPTOMS

When users try to log on the Microsoft Outlook Web Access (OWA), they may receive one of the following error messages:
401.3 Access Denied by ACL on Resource - Internet Information Services
-or-
A Runtime Error has occurred.
Do you wish to Debug?
Line: 350
-or-
Error: Access is denied.

CAUSE

This issue occurs if the Authenticated Users group does not have access permissions to the Exchsrvr\exchweb folder.

RESOLUTION

To resolve this issue, follow these steps:
  1. Start Windows Explorer, right-click the drive:\Program Files\Exchsrvr folder, and then click Properties, where drive refers to the drive letter of your system drive (typically it is C).
  2. Click the Security tab, and then click to select the Allow inheritable permissions from parent to propagate to this object check box.
  3. Click Apply.
  4. Make sure that the Authenticated Users group has the following permissions in the Exchsrvr\exchweb folder:
    • Read & execute
    • List Folder Contents
    • Read
    If the Authenticated Users group does not have these permissions, set these permissions manually. Close the exchweb Properties dialog box.
  5. Repeat steps 1-4 on the C:\Program Files\Common Files\Microsoft Shared folder.
  6. Click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager.
  7. Right-click your server, and then click Restart IIS.
  8. In the What do you want IIS to do list, click Restart Internet Services on Server Name, and then click OK.
  9. Click Start, point to Programs, point to Administrative Tools, and then click Services to open the Services dialog box.
  10. Restart all Exchange services.
  11. Close the Services dialog box.
Modification Type:MajorLast Reviewed:10/9/2003
Keywords:kbprb KB317471
©2003 Microsoft Corporation. All rights reserved.