The MOM Web Console Does Not Allow Decimal Points in a Scaling Factor in a Graph (316860)

SYMPTOMS

While you are using the Microsoft Operations Manager 2000 (MOM) Web Console to graph performance data such as "Memory - Available Bytes," you cannot include a decimal point in a number. For example, if you try to use 2.1 as a scaling factor, you receive the following error message:

The scaling factor must be a number.

WORKAROUND

To work around this behavior, change the Properties.asp file to support decimal entries. The Properties.asp file is in the ..\Inetpub\Wwwroot\WebConsole\PerfData\Properties.asp directory on the server that hosts the MOM Web site.

Locate the following line in the Properties.asp file:

if (isNaN(parseInt(sScaling)) || (sScaling.search("[^0-9]") != -1))

Add a backslash and a decimal point so that the line looks like this:

if (isNaN(parseInt(sScaling)) || (sScaling.search("[^0-9\.]") != -1))

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.