XADM: The Information Store Service Does Not Start and Returns a Specific Error 0 (316650)
The information in this article applies to:
- Microsoft Exchange 2000 Server
This article was previously published under Q316650 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
The Microsoft Exchange 2000 Server Information Store service does not start and returns a specific error 0.
The following messages may also be logged in the Event Viewer application log:
Event Type: Error
Event Source: MSExchangeIS
Event Category: (40)
Event ID: 9581
Description: The description for Event ID ( 9581 ) in Source (MSExchangeIS) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: -1.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9564
Description: The description for Event ID ( 9564 ) in Source ( MSExchangeIS )cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: 0xffffffff, Failed to init VSERVER.
CAUSE
This behavior occurs because your antivirus software is not operating correctly and prevents the Exchange 2000 Server Information Store service from starting.
WORKAROUNDWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To work around this behavior, prevent the antivirus software from performing virus scanning operations on the Exchange 2000 Server Information Store service. To do this, you can change the following value in the registry to disable the scanning operations on the Exchange 2000 Server Information Store service.
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Locate and then click the following key in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\VirusScan - In the right pane, click Enabled.
- On the Edit menu, click Modify.
- In the Edit DWORD Value dialog box, type 0 in the Value data box, and then click OK.
- On the File menu, click Exit to quit Registry Editor.
- Start the Exchange 2000 Server Information Store service.
| Modification Type: | Major | Last Reviewed: | 6/18/2003 |
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| Keywords: | kberrmsg kbprb KB316650 |
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