SYMPTOMS
You may receive the following Stop error when Microsoft
Internet Explorer is loading the digital dashboard:
STOP: 0x00000050 (0xffffffd4, 0x00000000, 0xbbb5cbda, 0x00000000)
PAGE_FAULT_IN_NONPAGED_AREA address 0xbbb5cbda in
Mrxsmb.sys
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix should have the following file attributes or later. The dates and
times for these files are listed in Coordinated Universal Time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone tab in the Date and
Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
05-Nov-2002 14:35 5.0.2195.6114 371,536 Mrxsmb.sys
05-Nov-2002 14:35 5.0.2195.6114 132,944 Rdbss.sys