OAER: Error Occurs in Mlang.dll When You Use an Office Program (315708)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
This article was previously published under Q315708

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE

This article addresses a crash problem that can have the following error signatures:

In Microsoft Access 2002: 
   App Name       App Version   Module Name   Module Version   Offset
   --------------------------------------------------------------------
   Msaccess.exe   10.0.2627.1   Mlang.dll     5.0.3314.2100    0001c5a6
   Msaccess.exe   10.0.2627.1   Mlang.dll     5.0.2919.6304    0001c5a6
In Microsoft Excel 2002: 
   App Name     App Version   Module Name   Module Version   Offset
   -------------------------------------------------------------------
   Excel.exe    10.0.2614.0   Mlang.dll     5.0.3314.2100    0001c5a6
   Excel.exe    10.0.3207.0   Mlang.dll     5.0.3314.2100    0001c5a6
In Microsoft FrontPage 2002: 
   App Name     App Version   Module Name   Module Version   Offset
   -------------------------------------------------------------------
   Frontpg.exe  10.0.2623.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Frontpg.exe  10.0.2623.0   Mlang.dll     5.0.3314.2100    0001c5a6
In Microsoft Outlook 2002: 
   App Name       App Version   Module Name   Module Version   Offset
   --------------------------------------------------------------------
   Outlook.exe    10.0.3311.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Outlook.exe    10.0.2627.1   Mlang.dll     5.0.3314.2100    0001c5a6
   Outlook.exe    10.0.2627.1   Mlang.dll     5.0.2919.6304    0001c5a6
In Microsoft PowerPoint 2002: 
   App Name       App Version   Module Name   Module Version   Offset
   --------------------------------------------------------------------
   Powerpnt.exe   10.0.2623.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Powerpnt.exe   10.0.2623.0   Mlang.dll     5.0.3314.2100    0001c5a6
In Microsoft Publisher 2002: 
   App Name       App Version   Module Name   Module Version   Offset
   --------------------------------------------------------------------
   Mspub.exe      10.0.3402.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Mspub.exe      10.0.3402.0   Mlang.dll     5.0.3314.2100    0001c5a6
   Mspub.exe      10.0.3005.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Mspub.exe      10.0.3005.0   Mlang.dll     5.0.3314.2100    0001c5a6
In Microsoft Word 2002: 
   App Name       App Version   Module Name   Module Version   Offset
   --------------------------------------------------------------------
   Winword.exe    10.0.2930.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Winword.exe    10.0.2930.0   Mlang.dll     5.0.3314.2100    0001c5a6
   Winword.exe    10.0.2627.0   Mlang.dll     5.0.2919.6304    0001c5a6
   Winword.exe    10.0.2627.0   Mlang.dll     5.0.3314.2100    0001c5a6
   Winword.exe    10.0.3416.0   Mlang.dll     5.0.2919.6304    0001c5a6

SYMPTOMS

When you use one of the Microsoft Office XP programs listed at the beginning of this article, you may receive an error message similar to the following :
Microsoft program name has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
where program name is the Microsoft program that you were working with when the error occurred.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

WORKAROUND

To correct this problem, upgrade your Internet browser to Microsoft Internet Explorer 6 or later. For information about how to download and install the latest version of Microsoft Internet Explorer, please see the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.asp

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

293513 Availability and Description of Internet Explorer 6

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbInvalidPageFault kbProd2Web KB315708
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