Creating a Certificate Request Causes An Internal Error to Occur (315355)
The information in this article applies to:
- Microsoft Internet Information Services 5.0
This article was previously published under Q315355 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you are generating a certificate request for use with Secure Sockets Layer (SSL) by using the Certificate Request Wizard in Internet Information Services (IIS) 5.0, an internal server error may occur and you receive the following error message when the wizard completes:
Certificate Request Failed. An Internal Error Occurred.
CAUSE
This problem occurs because the Crypto subsystem is corrupt.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this problem:
- Click Start, click Run, and then type regedit to start Registry Editor.
- Locate the following registry key:
HKEY_USERS\Default\Software\Microsoft\Cryptography\Providers\Type 001 - Click the Providers registry key, and then on the Registry menu, click Export Registry File. Choose a location in which to save this file for backup purposes.
- After you have exported the registry key, delete the Type 001 registry key.
- Quit Registry Editor.
- Restart the server.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Windows 2000.
| Modification Type: | Major | Last Reviewed: | 6/30/2004 |
|---|
| Keywords: | kbpending kbprb KB315355 |
|---|
|