IntelliPoint 4.0: Error Messages When You Install IntelliPoint Software (315116)
The information in this article applies to:
- Microsoft IntelliPoint software 4.0, when used with:
- the operating system: Microsoft Windows XP
- the operating system: Microsoft Windows 2000
- the operating system: Microsoft Windows NT 4.0
This article was previously published under Q315116 The
third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry
SYMPTOMS When you attempt to install Microsoft IntelliPoint version
4.0, you may experience one of the following behaviors:
CAUSE This behavior can occur in the following situations:
- You upgrade your computer to a version of Windows with
which the Logitech MouseWare Uninstall program is not compatible. For example,
Windows XP.
- The removal of the Logitech MouseWare program is incomplete
or damaged.
RESOLUTION To resolve this issue, manually remove Logitech MouseWare,
and then install IntelliPoint. To do this, follow these
steps. NOTE: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps. Step 1: End the EM_EXEC.EXE Process- Right-click a blank area of the taskbar, and then click Task Manager on the shortcut menu that appears.
- Click the Processes tab, click EM_EXEC.EXE, and then click End Process.
- On the Task Manager Warning message that appears, click Yes.
- Quit Windows Task Manager.
Step 2: Remove MouseWare Files- Start Windows Explorer, and then browse to the following
folder
drive:\Program Files\Logitech\MouseWare
where drive is the drive on which the
MouseWare program is installed. - On the File menu, click Delete.
- On the Confirm Folder Delete message that appears, click Yes. If you are prompted to confirm the removal of the MouseWare
folder, click Yes.
- Quit Windows Explorer.
Step 3: Remove MouseWare Registry EntriesWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk. - Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Navigate to the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run - In the right pane of the Registry Editor window,
right-click EM_EXEC, and then click Delete on the shortcut menu that appears.
- On the Confirm Value Delete message that appears, click Yes.
- Navigate to the following registry subkey:
HKEY_CURRENT_USER\SOFTWARE\Logitech\MouseWare NOTE: The MouseWare folder should be highlighted. - On the Edit menu, click Delete.
- On the Confirm Key Delete message that appears, click Yes.
- Follow the procedure in steps 6 through 8 to delete the
following registry subkeys.
NOTE: Some registry subkeys may not be present. In this case, continue
to the next registry subkey.HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B9B0FDA0-3192-106A-A342-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BBF34C80-3192-106A-A342-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BEFF05E0-3192-106A-A349-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D60F93E1-8A7B-11D0-8B13-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D60F93E2-8A7B-11D0-8B13-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D60F93E3-8A7B-11D0-8B13-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D60F93E5-8A7B-11D0-8B13-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D60F93E6-8A7B-11D0-8B13-008048808AB0}
HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Logitech\MouseWare
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LMouFlt2
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VxD\Lmouse - View the following registry key, and make sure the
UpperFilters value only shows MOUCLASS:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318} For example, if you find an LMouFlt2 value in this key, replace the LMouFlt2 value with MouClass, or make sure that MouClass is the only value listed. - Quit Registry Editor.
Step 4: Remove Start Menu Items Remove the Logitech MouseWare menu items from the Start menu. To do this, follow the steps appropriate for your operating
system. Windows XP- Click Start, point to Programs, and then right-click Logitech MouseWare.
- On the shortcut menu that appears, click Delete.
- On the Warning message that appears, click Yes.
Windows 2000- Click Start, point to Settings, and then click Taskbar & Start Menu.
- Click the Advanced tab, and then click Advanced.
- Expand Documents and Settings, expand All Users, expand Start Menu, expand Programs, and then click Logitech MouseWare.
- On the File menu, click Delete.
- On the Confirm Folder Delete message that appears, click Yes.
- On the File menu, click Close.
- Click OK.
Windows NT 4.0- Click Start, point to Settings, and then click Taskbar.
- Click the Start Menu Programs tab, and then click Remove.
- Click Logitech MouseWare, and then click Remove.
- Click Yes to confirm the removal, click Close, and then click OK.
Step 5: Install IntelliPoint Install Microsoft IntelliPoint 4.0, and then restart the
computer.
Modification Type: | Minor | Last Reviewed: | 1/7/2006 |
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Keywords: | kberrmsg kbprb kbsetup KB315116 |
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