"The operation failed due to a registry or installation problem" error message when you try to use the Tools menu (315048)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q315048

SYMPTOMS

When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:
The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

CAUSE

This behavior can occur if your e-mail profile is damaged.

RESOLUTION

To resolve this behavior, create a new e-mail profile.

MORE INFORMATION

For additional information about creating a new e-mail profile, click the article number below to view the article in the Microsoft Knowledge Base:

287072 OL2002: How to Create a New E-mail Profile for Outlook

Modification Type:MinorLast Reviewed:12/14/2004
Keywords:kbsetup kbMenu kberrmsg kbprb KB315048
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