Problems with Cluster Administration Tool When You Have More Than 100 Disks (314753)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Datacenter Server SP2
This article was previously published under Q314753

SYMPTOMS

When you start the Cluster Administration utility (CluAdmin.exe) and more than 100 physical disk drives are attached to the cluster server, the Cluster Administration utility may stop responding (hang), and may then generate an access violation error message. This symptom may occur while the program is searching for the cluster signature during the physical drive initialization phase.

The following event ID message may be logged in the Event log:
Event ID: 1146
Source: ClusSvc
Description: The cluster resource monitor died unexpectedly, an attempt will be made to restart it.
The following entries may be generated in the Cluster.log: 
[RM] Exception. Code = 0xc0000005, Address = 0x77fcbaac
[RM] Exception parameters: 0, fffffffd, 1003f, 0
[RM] CallStack:
[RM] Address   Frame
        008FF6C0  77FCBAAC  RtlSizeHeap+00000173
        008FF70C  77E865D6  LocalAlloc+0000006E
        008FF730  738E9E80  0001:00028E80 C
        008FF7B4  738DBD8D  0001:0001AD8D C
        008FF7E4  738DBF02  0001:0001AF02 C
        008FF810  738D6F10  0001:00015F10 C
        008FF888  010090FE  0001:000080FE C
        008FF8BC  01008753  0001:00007753 C
        008FF8F0  77D447D8  NdrServerInitialize+000001E8
        008FFD0C  77DA2586  NdrStubCall2+00000586
        008FFD28  77DA31D1  NdrServerCall2+00000017
        008FFD60  77D44CEE  NdrSimpleStructMarshall+00000425
        008FFDB8  77D44BFB  NdrSimpleStructMarshall+00000332
        008FFDD8  77D44B21  NdrSimpleStructMarshall+00000258
        008FFE10  77D46006  NdrConformantArrayFree+00000E3E
        008FFE28  77D45BD1  NdrConformantArrayFree+00000A09
        008FFF74  77D509A7  RpcBindingSetOption+00001354
        008FFFA8  77D50781  RpcBindingSetOption+0000112E
        008FFFB4  77D50C7A  RpcBindingSetOption+00001627
        008FFFEC  77E8758A  SetFilePointer+0000018A
[RM] Active Resource = 00091F90
[RM] Resource State is 12,  "ResourceTypeControl"
[RM] Resource name is Disk I:
[RM] Resource type is Physical Disk
[FM] FmpRmResourceControl: RmResourceControl returned 1726 for resource fbd41aaf-53f0-4ac6-aa3d-03f786cd0480,
resid=29436520... [FM] NotifyChanges got an RPC failure, 1726. [FM] Resource monitor terminated!

CAUSE

The problem is caused by a limitation of 100 physical disk drives. During the scanning of the drives, when the software reached physical drive number 101, a buffer is released for the second time, and this causes damage in the heap for the process.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date       Time   Version         Size     File name
   -------------------------------------------------------
   21-Feb-02  11:40  5.00.2195.4678  240,400  Clusres.dll
   29-Jan-02  16:52  5.00.2195.4874  135,440  Dnsapi.dll
   29-Jan-02  16:52  5.00.2195.4874   95,504  Dnsrslvr.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbOSWin2000fix kbWin2000PreSP3Fix kbWin2000sp3fix KB314753
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