Hangs At Various Times (314591)


The information in this article applies to:

  • Microsoft Streets & Trips 2002 1.0, when used with:
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98
  • Microsoft Streets and Trips 2003
  • Microsoft Streets & Trips 2004
This article was previously published under Q314591

SYMPTOMS

When you use a feature such as Find, or when you open previously saved maps in Microsoft Streets and Trips, you may receive blank results, or the program may stop responding.

CAUSE

This issue may occur if Microsoft Internet Explorer is not correctly updated on your system.

RESOLUTION

To resolve this issue, restart your computer with a clean boot, and then reinstall Internet Explorer. To do this, follow these steps:
  1. Perform a clean boot. To do so, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type msconfig.
    3. In the System Configuration Utility dialog box, click Selective startup.
    4. Click to clear each check box under Selective startup, and then click OK.
    5. When you are prompted, restart your computer.
  2. Look to see which version of Internet Explorer is currently installed. To do so, follow these steps:
    1. Start Internet Explorer.
    2. On the Help menu, click About Internet Explorer.
    3. Note the version number.

      Note If Internet Explorer 5.5 is installed go to step 3. If Internet Explorer 6 is installed go to step 4.
  3. Reinstall Internet Explorer 5.5. To do so, follow these steps:
    1. Insert your Streets and Trips CD-ROM in your computer's CD-ROM or DVD-ROM drive.
    2. Click Start, and then click Run.
    3. In the Open box, type the following <D>:\OSP\1033\IE5\EN\ie5setup.exe (where <D> is the letter of your computer's CD-ROM or DVD-ROM drive), and then click OK.
    4. Follow the instructions to complete the installation.
  4. Reinstall Internet Explorer 6.0. To do so, follow these steps:
    1. Insert your Streets and Trips 2003 or Streets and Trips 2003 CD-ROM in your computer's CD-ROM or DVD-ROM drive.
    2. Click Start, and then click Run.
    3. In the Open box, type the following <D>:\OSP\1033\IE5\EN\ie5setup.exe (where < D> is the letter of your computer's CD-ROM or DVD-ROM drive), and then click OK.
    4. Follow the instructions to complete the installation.
Alternately, the latest version of Internet Explorer can be downloaded from the Microsoft Download Center at:

http://www.microsoft.com/downloads

If these steps do not resolve the issue, remove and reinstall the program. To do so, follow these steps:
  1. Quit all running programs.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click Microsoft Streets & Trips 2002, and then click Remove.
  5. Follow the instructions that appear on the screen.
  6. After the removal is complete, close any open windows, and then put the Streets & Trips setup CD in the CD-ROM drive. Setup should automatically run and you can follow the wizard to install the program.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbprb KB314591
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