SMS: SNMPELEA Event Errors on Client Install to Windows 2000 Client (314434)

SYMPTOMS

When you install a Systems Management Server (SMS) version 1.2 Service Pack 4 (SP4) client with the Windows 2000 support fixes for SMS 1.2 onto a Windows 2000 Professional client, error events 1025 and 6002 are reported in the Application Event log. Each time you restart the computer, the events are generated. The event details are:

1025 (ERROR) Source Snmpelea, Description Unable to load PrimaryModule System. Loadlibrary returned 126.
6002 (WARNING)Source Snmpelea, Description Mutex object could not be released. Reason code is 288. Trap may not be sent.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server 1.2 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Version    Size      File name   Platform
   ------------------------------------------------------
   14-Dec-2001  1.2(786)   368,544   Clicfg.exe  Intel
   14-Dec-2001  1.2(786)   918,288   Clicfg.exe  Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

MORE INFORMATION

The SMS CCM site component is responsible for the installation of the SNMP Trap Translator. Because the Trap Translator client component cannot be disabled on a per-client basis, only per site, the Trap Translator is installed on any SMS Windows NT client that has the SNMP agent installed. The hotfix that is documented in this article contains a modification to the CCM component that detects the operating system version that is running on the client prior to the installation of the Trap Translator. If the operating system major version is 5 (Windows 2000 or Microsoft Windows XP), the SMS SNMP Trap Translator is not installed on a new SMS client.

How to Install the Hotfix

Apply this fix on all of the primary and secondary sites in the SMS hierarchy. To manually install the hotfix:

Stop the SMS_CLIENT_CONFIGURATION_MANAGER service.
Copy the hotfix version of the Clicfg.exe file from the appropriate platform folder of the hotfix folder structure to the SMS\Helper.srv\<platform>.bin folder of the site server, replacing the existing version.
Restart the SMS_CLIENT_CONFIGURATION_MANAGER service.

For additional information about the SMS 1.2 support fixes for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

254532 SMS 1.2 Support Fixes for Windows 2000

For more information about supported and unsupported SMS 1.2 features on Windows 2000, please refer to the following Microsoft SMS 1.2 Support Technical Paper:

http://www.microsoft.com/smsmgmt/deployment/sms12support.asp