SMS: Advertisements May Not Run If the Screen Saver Runs (314342)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q314342

SYMPTOMS

If you specify that an advertisement for a program should run only when a user is not logged on, the advertisement may not run if a screen saver runs.

In the Path\Ms\Sms\Logs\Smsapm32.log (where Path is the path to the Ms folder) file, the following information may be logged when a user is not logged on to the computer and the screen saver is running:

SCHEDULER : This job needs to be run when there is no user logged on.
SCHEDULER : Checking if a user is actually logged off.
SCHEDULER : The user is not logged off the system.
SCHEDULER : This job requires the user to be logged off the system.
SCHEDULER : Attempting to schedule this job at some time in the future when the logoff process has completed.

CAUSE

The Advertised Programs Manager Systems Management Server (SMS) component verifies that there is a default interactive desktop on a client computer to determine whether the user is logged off. The default desktop is not available after a user is logged off, however, a new interactive desktop is created if a screen saver runs. When this interactive desktop is created, Advertised Program Manager does not correctly differentiate between the interactive desktop and the default desktop that is used by the user who is logged on. When this problem occurs, Advertised Programs Manager incorrectly determines that the default interactive desktop is present and that the user is logged on.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date         Version         Size       File name            Platform
   ---------------------------------------------------------------------
   01-MAR-2001                    654,488  Apasetup.exe         Alpha  
   01-MAR-2001  2.00.1493.3216    293,648  Ccim32.dll           Alpha
   01-MAR-2001                  1,925,224  Ccmcore.exe          Alpha
   01-MAR-2001  2.00.1493.3214  1,938,192  Clibase.dll          Alpha
   01-MAR-2001                  4,441,916  Clicore.exe          Alpha
   01-MAR-2001  2.00.1493.3216    125,712  Clisvcl.exe          Alpha
   01-MAR-2001  2.00.1493.3216     13,584  Cliver.exe           Alpha
   01-MAR-2001                         67  Compverbase.ini      Alpha
   01-MAR-2001                         67  Compversmsapm32.ini  Alpha
   01-MAR-2001                         67  Compverswdist.ini    Alpha
   01-MAR-2001  2.00.1493.3216     66,832  Cqmgr32.dll          Alpha
   01-MAR-2001  2.00.1493.3215    578,832  Mslmclin.dll         Alpha
   01-MAR-2001  2.00.1493.3216     73,488  ODPSYS32.exe         Alpha
   01-MAR-2001  2.00.1493.3216     82,192  Odpusr32.exe         Alpha
   01-MAR-2001  2.00.1493.3218    382,224  Smsapm32.exe         Alpha
   01-MAR-2001                    691,596  Swdist32.exe         Alpha

   01-MAR-2001                    394,061  Apasetup.exe         Intel
   01-MAR-2001  2.00.1493.3125    259,936  Bindclin.dll         Intel
   01-MAR-2001  2.00.1493.3216    181,584  Ccim32.dll           Intel
   01-MAR-2001                  1,324,069  Ccmcore.exe          Intel
   01-MAR-2001  2.00.1493.3214  1,222,560  Clibase.dll          Intel
   01-MAR-2001                  3,401,546  Clicore.exe          Intel
   01-MAR-2001  2.00.1493.3216     88,432  Clisvcl.exe          Intel
   01-MAR-2001  2.00.1493.3216      8,512  Cliver.exe           Intel
   01-MAR-2001                         67  Compverbase.ini      Intel
   01-MAR-2001                         67  Compversmsapm32.ini  Intel
   01-MAR-2001                         67  Compverswdist.ini    Intel
   01-MAR-2001  2.00.1493.3216     39,264  Cqmgr32.dll          Intel
   01-MAR-2001  2.00.1493.3125    338,272  Mslmclin.dll         Intel
   01-MAR-2001  2.00.1493.3125    269,664  Ndsclin.dll          Intel
   01-MAR-2001  2.00.1493.3216     53,104  Odpsys32.exe         Intel
   01-MAR-2001  2.00.1493.3216     59,248  Odpusr32.exe         Intel
   01-MAR-2001  2.00.1493.3218    287,088  Smsapm32.exe         Intel
   01-MAR-2001                    637,723  Swdist32.exe         Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

After you install the hotfix that is described in this article, the Advertised Programs Manager SMS component determines the type of desktop that is returned and differentiates between the screen saver and the default variations of the interactive desktop.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbSMS200preSP5fix kbSoftwareDist kbbug kberrmsg kbfix kbsms200preSP4fix KB314342
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