You Must Use an Additional Page to Print to an HP LaserJet 4si Printer from Windows 2000 or Windows XP (313669)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
This article was previously published under Q313669

SYMPTOMS

When you print a document to your HP LaserJet 4si printer from Microsoft Windows 2000 or Microsoft Windows XP, the following behaviors may occur:
  • The document may require more page space than when you print the same document to the same printer from Microsoft Windows NT 4.0.

    For example, when you print the document to the HP LaserJet 4si printer from Windows NT 4.0, the document may successfully print on one page. However, when you print the same document to the same printer from Windows 2000 or Windows XP, the document may require two pages to print.
  • The top margin may be printed about 7mm lower than when you print the same document from Windows NT 4.0.
This issue occurs when you use A4 paper size to print.

CAUSE

This behavior occurs because the Microsoft Windows 2000 and Microsoft Windows XP printer drivers for the HP LaserJet 4si printer incorrectly set the A4 paper size PrintableArea and CursorOrigin settings.

WORKAROUND

To work around this behavior, install the Windows NT 4.0 printer driver for the HP LaserJet 4si printer from the \Printers\NT4\I386 folder on the Windows NT 4.0 CD.

Install The Windows NT 4.0 Printer Driver on a Windows XP Computer

To install the printer driver on a Windows XP computer, follow these steps:
  1. Click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
  2. Click Add a Printer to start the Add Printer Wizard, and then click Next.
  3. Click Local printer attached to this computer, click to clear the Automatically detect and install check box, and then click Next.
  4. In the Use the following port box, select the printer port to be used. For example, select LPT1: (Recommended Printer Port).
  5. Click Next, and then click Have Disk.
  6. In the Copy manufacturer's files from box, type Path\Printers\NT4\I386, where Path is the path of your Windows NT 4.0 CD.
  7. Click Next, and then click the HPLJ6.inf file.

    Note You can click any of the HP .inf files, and this procedure still works.
  8. Click Open, and then click OK.
  9. In the Manufacturers list, click HP, and then in the Printers list, click HP LaserJet 4Si. Click Next, and then follow the instructions on your screen to finish the wizard.

    Note You may receive the following error message:
    The software you are installing for this hardware:

    Printers

    Has not passed Windows Logo testing
    If this message appears, click Continue Anyway to continue with the installation.

Install The Windows NT 4.0 Printer Driver on a Windows 2000-Based Computer

To install the printer driver on a Windows 2000 computer, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Double-click Add Printer to start the Add Printer Wizard, and then click Next.
  3. Click Local printer, click to clear the Automatically detect and install my plug and play printer check box, and then click Next.
  4. In the Use the following port box, select the printer port to be used. For example, select LPT1: Printer Port.
  5. Click Next, and then click Have Disk.
  6. In the Copy manufacturer's files from box, type Path\Printers\NT4\I386, where Path is the path of your Windows NT 4.0 CD.
  7. Click Next, and then click the HPLJ6.inf file.

    Note You can click any of the HP .inf files, and this procedure still works.
  8. Click Open, and then click OK.
  9. In the Manufacturers list, click HP, in the Printers list, click HP LaserJet 4Si, click Next, and then follow the instructions on your screen to finish the wizard.

    Note You may receive the following error message:
    The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested.

    The software you are about to install does not contain a Microsoft digital signature. Therefore, there is no guarantee that this software works correctly with Windows.

    Printers

    If you want to search for Microsoft digitally signed software, visit the Windows Update Web site at http://windowsupdate.microsoft.com to see if one is available.

    Do you want to continue the installation?
    If this message appears, click Yes to continue with the installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:6/24/2003
Keywords:kbbug KB313669
©2003 Microsoft Corporation. All rights reserved.