Access Violation 0xc0000005 Occurs in Internet Explorer (312956)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
This article was previously published under Q312956

SYMPTOMS

Internet Explorer may intermittently stop responding (hang) with access violation 0xc0000005.

CAUSE

This access violation can be caused by a problem in the Jsproxy.dll dynamic-link library (DLL). Because of the installation requirements that were set when Microsoft Windows 2000 was released, Internet Explorer cannot update this file when you install Internet Explorer in Windows 2000 (even if you have installed any service packs).

The hotfix that is described in this article allows the latest version of the Jsproxy.dll file to be installed on Windows 2000-based computers.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version         Size    File name
   -------------------------------------------------------
   26-Nov-2001  18:10  5.50.4911.1800  13,584  Jsproxy.dll

MORE INFORMATION

You can install this hotfix on all versions of Internet Explorer 5.x, but you cannot install the hotfix on Internet Explorer 6.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbenv kbfix kbprb kbQFE KB312956
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