PPT2000: You Receive an Error Message When You Save a PowerPoint File to a Web Folder (312631)

SYMPTOMS

If you try to save a PowerPoint file that is using a certain template to a Web folder, you receive the following error message:

file name is currently in use. PowerPoint can't modify it at this time.

NOTE: This problem only occurs with PowerPoint 2000 Service Pack (SP-2) and later. This problem does not occur with PowerPoint 2002.

CAUSE

This problem occurs when you access or save files that are larger than 20 kilobytes (KB) on a Hypertext Transfer Protocol (HTTP) or a File Transfer Protocol (FTP) server because of the order in which PowerPoint requests permissions and access to the file. This problem is more prevalent when the specific templates are used because the file size increases to 20 KB sooner.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time   Version     Size       File name     
   ---------------------------------------------------------
   18-Jan-2002    17:11  9.0.0.6117  4,251,700  Powerpnt.exe
   18-Jan-2002    17:11                476,672  Ppttools.ppa
   18-Jan-2002    17:11                  4,096  Pptsec.mst

WORKAROUND

Use one of the following methods to work around this problem:

Do not upgrade to Microsoft Office 2000 Service Pack 2 (SP-2).

-or-
Save the PowerPoint file locally. Instead of saving the file to the Web folder, save the file to your local hard disk, and then use Microsoft Windows Explorer to copy the file from your computer to the Web folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).