Error Message When You Run System Information Tool: "Cannot Display Information" (312491)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q312491

SYMPTOMS

When you use the Microsoft System Information tool (Msinfo32.exe) to display system data, you may receive the following error message in the right pane of the System Information window:
Cannot Display Information

The Component which displays this information is not functioning properly, or is not present on this machine.

CAUSE

This issue can occur if the registry entries that are required for Microsoft System Information to function correctly are damaged or missing.

RESOLUTION

To resolve this behavior, manually reinstall Microsoft System Information. To do this, follow these steps:
  1. Insert your Microsoft Windows 98 or Windows 98 Second Edition compact disc (CD) into your CD-ROM drive or DVD-ROM drive.
  2. Click Start, and then click Run.
  3. In the Run box, type the following line, and then click OK:

    rundll.exe setupx.dll,InstallHinfSection Msinfo.reg 64 C:\windows\inf\msinfo.inf

  4. Repeat step 2 and step 3 for each of the following lines:

    rundll.exe setupx.dll,InstallHinfSection Msinfo2.reg 64 C:\windows\inf\msinfo.inf

    rundll.exe setupx.dll,InstallHinfSection CDM.base 64 C:\windows\inf\msinfo.inf

    rundll.exe setupx.dll,InstallHinfSection sigver.base 64 C:\windows\inf\msinfo.inf

  5. Restart your computer.

MORE INFORMATION

You can use Microsoft System Information to gather information about the hardware, system components, and software environment of your computer, diagnose issues with your computer, or access other troubleshooting tools that are included with Microsoft Windows 98. To start Microsoft System Information, do one of the following:
  • Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

    -or-
  • Click Start, click Run, then type msinfo32.exe in the Run box, and then click OK.
For additional information about Microsoft System Information, click the article number below to view the article in the Microsoft Knowledge Base:

184075 Description of Microsoft System Information (Msinfo32.exe) Tool

For additional information about how to troubleshoot a similar 'Cannot Display Information' error message, click the article number below to view the article in the Microsoft Knowledge Base:

192867 Some Information Not Displayed in System Information Tool

For more information about how to use Microsoft System Information and other tools to troubleshoot device and hardware conflicts, see the following Microsoft Web site to view a Microsoft Support WebCast:

Support WebCast: Troubleshooting Hardware Conflicts in Microsoft Windows 98 and Microsoft Windows Millennium Edition

Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kberrmsg kbprb KB312491
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