"Patching is forbidden by a system policy" error message when you install an update to an Office XP program (312360)
The information in this article applies to:
- Microsoft Office XP Developer
- Microsoft Office XP Multilingual User Interface Pack
- Microsoft Office XP Professional
- Microsoft Office XP Professional with FrontPage
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Access 2002
- Microsoft Excel 2002
- Microsoft FrontPage 2002
- Microsoft Outlook 2002
- Microsoft PowerPoint 2002
- Microsoft Publisher 2002
- Microsoft Word 2002
- the operating system: Microsoft Windows XP
- the operating system: Microsoft Windows 2000
- the operating system: Microsoft Windows NT 4.0
This article was previously published under Q312360 SYMPTOMS When you try to install an update to one of the Microsoft Office
XP products listed in the "Applies to" section, you may receive one of the
following error messages: Patching is forbidden by a
system policy. The update cannot be applied. Office Hotfix Installer has encountered a problem and
must shut down. We are sorry for the inconvenience. An error occurred
while updating, and Office Hotfix Installer was unable to finish
successfully. Please tell Microsoft about this problem. We have
created an error report that you can send to help us improve Microsoft Office
Hotfix Installer. We will treat this report as confidential and
anonymous. To see what data this error report contains, click here.
If you click the Click here link, the error signature displays the following information:
- ProdCode: {9###0409-6000-11D3-8CFE-0050048383C9}
- ProdVer: 10.0.####.##
- Action: OHotfixApplying
- ErrNum: 1625
- Err0: NormalProductToPatch.cpp
- Err1: 141
- Err2: x
CAUSE You can receive these error messages if all of the
following conditions are true:
- Your computer is running Microsoft Windows NT 4.0,
Microsoft Windows 2000, or Microsoft Windows XP.
- You are installing an Office XP client update.
- One of the following conditions is true:
- You do not have administrator rights on the computer.
- The DisablePatch system policy has been
enabled.
RESOLUTION To resolve this issue, do one of the following:
- Log on to the computer as a user who has administrator
rights, and then install the update.
- Disable the DisablePatch system policy.
- Enable the AllowLockdownPatch system policy.
Note If the DisablePatch system policy is enabled, it overrides the
AllowLockdownPatch policy.
| Modification Type: | Minor | Last Reviewed: | 1/6/2006 |
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| Keywords: | kbUpdate kbtshoot kberrmsg kbprb KB312360 |
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