A new mail message window does not open when you click a mailto link on a Web page in Outlook 2002 and in Outlook 2003 (312346)

RESOLUTION

1. On the Start menu, point to All Programs or Programs, point to Accessories, and then click Windows Explorer.
2. In Windows Explorer, edit the file type:
   • For Windows XP or Windows Millennium:
     1. On the Tools menu, click Folder Options.
     2. On the File Types tab, click URL:MailTo Protocol, and then click Advanced.
     3. Under Actions, click Open, and then click Edit.
     4. Under Application used to perform action, type the following:

        "C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE" -c IPM.Note /m "%1"

     5. Click OK, and then click OK again.
   • For Windows 98:
     1. On the View menu, click Folder Options.
     2. On the File Types tab, click URL:MailTo Protocol, and then click Edit.
     3. Under Actions, click Open, and then click Edit.
     4. Under Application used to perform action, type the following:

        "C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE" -c IPM.Note /m "%1"

     5. Click OK, and then click OK again.
3. In Internet Explorer, verify the e-mail program:
   1. On the Tools menu, click Internet Options.
   2. On the Programs tab, in the E-mail box, change the default mail program to Outlook Express, and then click Apply.
   3. In the E-mail box, change the default mail program back to Outlook, and then click Apply.
   4. Close the Internet Options dialog box.
   5. Click the Start button, click Run, type mailto:, and then click OK.