Cannot Update Cached Forms if You Are Not an Administrator (312297)

SYMPTOMS

Windows NT-based clients can cache printer forms in the registry. After a form is cached, an administrator can update forms on the server side, and these changes are sent to the client-side cached forms. If a user has administrator permissions for the local computer, cached forms refresh correctly. However, if you are logged on to the local computer as a user that does not have administrator permissions, you may not be able to refresh your cached printer forms.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   14-Nov-2001  10:27  4.0.1381.7109  140,560  Localspl.dll  Intel
   14-Nov-2001  10:23  4.0.1381.7109  236,816  Localspl.dll  Alpha

NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.

Cannot Update Cached Forms if You Are Not an Administrator (312297)

SYMPTOMS

RESOLUTION

STATUS