MacWDX: Word Creates Duplicate Contacts in Address Book (312207)

CAUSE

This behavior can occur if all of the following conditions are true:

• You upgrade an existing installation of Microsoft Office to Microsoft Office 2001 for Mac, do not remove the earlier version, and the earlier version includes a Word Address Book.
  
  -and-
• You upgrade Office 2001 to Office v. X.
  
  -and-
• You start Microsoft Entourage X for Mac, and then you choose to import the Office 2001 Address Book either at first run or at a later time.
  
  -and-
• You start Word X and then open the Address Book (using Word X). Word then imports the Address Book from the earlier version of Office, which creates duplicate entries in the Office v. X Address Book.

This behavior occurs if multiple Address Books are imported into the Office v. X Address Book. The Office v. X Address Book does not search for duplicate entries. If there are multiple Address Books that contain the same entries, duplicate contacts can be imported into the Office v. X Address Book.

Microsoft Word 6.x for Macintosh and Word 98 have separate Address Books. The Address Book in Office 2001 is used by all Office 2001 programs.

Entourage X includes an Import command on the File menu, which allows you to import additional contacts into the Office v. X Address Book from other programs and from comma-delimited or tab-delimited text files. This import feature does not check to see if an imported contact already exists in the Address Book.