Cannot Start the Terminal Server Licensing Service and Events 7024 and 37 Occur (312028)
The information in this article applies to:
- Microsoft Windows 2000 Server SP2
This article was previously published under Q312028 IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry
SYMPTOMS On a computer that runs Windows 2000 Server, you may not be
able to start the Terminal Server Licensing service. The following information
may be logged in Event Viewer: Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event
ID: 7024
User: N/A
Computer:
ComputerName
Description: The Terminal Services
Licensing service terminated with service-specific error 3221291009.
Event Type: Error
Event Source: TermServLicensing
Event Category:
None
Event ID: 37
User: N/A
Computer:
ComputerName
Description: Can't start Terminal
Services Licensing because of error 'Can't initialize Cryptographic - error
code 80090016.' CAUSE This issue can occur if the following key exists in the
registry: HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers\Type 001 This registry key interferes with the ability of the
Kerberos authentication protocol to function correctly and prevents the
Terminal Server Licensing service from creating or obtaining a key from the
following location:
\Documents and Settings\All Users\Application
Data\Microsoft\Crypto\RSA\S-1-5-18
Error code 80090016 means "key set does not exist."
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk. To resolve this issue, delete the relevant
registry key. Follow these steps:
- Start Registry Editor (Regedt32.exe).
- Locate the following key in the registry:
HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers\Type 001 - On the Edit menu, click Delete, and then click Yes to confirm the deletion.
- If necessary, locate and then delete the following key:
HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers - Quit Registry Editor.
- Restart your computer.
| Modification Type: | Major | Last Reviewed: | 9/22/2003 |
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| Keywords: | kberrmsg kbprb KB312028 |
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