BUG: ActiveSync Stops Responding When You Try to Stop Synchronization (310924)
The information in this article applies to:
- Microsoft ActiveSync 3.6
- Microsoft ActiveSync 3.5
- Microsoft ActiveSync 3.1
- Microsoft ActiveSync 3.0
This article was previously published under Q310924 SYMPTOMS When you synchronize very large objects between the device
and your desktop, Microsoft ActiveSync may stop responding (hang) when you
attempt to stop synchronization. The ActiveSync user interface shows the status
as "Stopping..." and the green wheel continues to spin. CAUSE During the synchronization of large objects, the IReplObjHandler::GetPacket method may be called multiple times. If you decide to stop
synchronization in between the first and last GetPacket calls, ActiveSync Manager does not send the Cancel packet to the
device side. In other words, the behavior described in the "Symptoms" section
of this article occurs when ActiveSync has been implemented to transfer a large
object in multiple packets, and, during this transfer, you press Stop in the ActiveSync application. STATUSMicrosoft has confirmed that this is a bug in the Microsoft
products that are listed at the beginning of this article.
MORE INFORMATION ActiveSync Manager continuously calls IReplObjHandler::GetPacket until RWRN_LAST_PACKET is returned by GetPacket.
If the size of
your synchronization object is greater than the cbRecommend parameter of
GetPacket, it is highly recommended that you send only the number of bytes
advised by the cbRecommend parameter to the device, and then send the rest of
the bytes in the next call to GetPacket.
GetPacket should return NOERROR if it
has more data to send to the device.
| Modification Type: | Minor | Last Reviewed: | 8/18/2005 |
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| Keywords: | kbbug kbpending KB310924 kbAudDeveloper |
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