"STOP 0x000000CE in Dxapi.sys" Error on Computer Where Video Adapter Has TV Tuner or Video Capture Feature (310899)

SYMPTOMS

After you start a computer where the video adapter has the TV tuner or video capture feature, the computer may generate the following error message on a blue screen:

STOP: 0x000000CE (0xHEXNUM1, 0xHEXNUM2, 0xHEXNUM3, 0xHEXNUM4) in DXAPI.SYS

"DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS"

0xHEXNUM1, memory referenced

0xHEXNUM2, value 0 = read operation, 1 = write operation

0xHEXNUM3, If non-zero, the instruction address which referenced the bad memory address.

0xHEXNUM4 N/A

The four parameters within the parentheses vary, depending on the configuration of the system.

CAUSE

This issue can occur if a Windows 2000 version of a device driver replaces the Windows XP version of the device driver. This replacement can happen without your knowledge if you install DVD or TV tuner software or programs from an older CD-ROM that installs drivers that are not designed for Windows XP.

This issue has been documented to occur with the ATI Technologies and the 3dfx Voodoo 3500 device drivers and could also occur with other video cards.

WORKAROUND

To work around this issue, reinstall updated DirectX device drivers that are designed to work with Windows XP.

If the Windows XP CD-ROM does not include device drivers for your device, look for updated drivers on the Microsoft Windows Update Web site. If updated drivers are not yet available there, look on the device manufacturer's Web site, or contact the manufacturer by phone to ask about updated drivers.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z