RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
21-Jul-2001 18:41 14,088 Locale.gpd
21-Jul-2001 18:39 25,489 P6disp.gpd
21-Jul-2001 18:39 3,293 P6font.gpd
17-Aug-2001 21:33 0.3.1281.0 676,352 Pcl5eres.dll
17-Aug-2001 21:35 0.3.1281.0 169,472 Pclxl.dll
21-Jul-2001 18:39 10,375 Pclxl.gpd
21-Jul-2001 18:39 1,156 Pjl.gpd
17-Aug-2001 21:36 0.3.1282.1 129,024 Ps5ui.dll
21-Jul-2001 17:38 26,038 Pscript.hlp
21-Jul-2001 18:42 792,644 Pscript.ntf
17-Aug-2001 21:36 0.3.1282.1 455,168 Pscript5.dll
21-Jul-2001 18:43 969,400 Pscrptfe.ntf
30-May-2001 00:03 5.0.2195.3649 3,584 Spmsg.dll
21-Jul-2001 18:41 14,362 Stdnames.gpd
21-Jul-2001 18:41 698 Ttfsub.gpd
17-Aug-2001 21:36 0.3.1281.0 251,904 Unidrv.dll
21-Jul-2001 17:39 21,225 Unidrv.hlp
17-Aug-2001 21:36 0.3.1281.0 196,096 Unidrvui.dll
17-Aug-2001 21:33 0.3.1281.0 619,520 Unires.dll