The User Forms Order May Be Incorrect After You Change Form Parameters (310842)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q310842

SYMPTOMS

If you create several custom print forms on a print server and use a custom form for default printing, the form that is used for default printing may not be the form that you expect if you change a form parameter.

CAUSE

User forms are saved in the following registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Forms

When you create a new form, the values are:

Size: 40 0D 03 00 18 61 04 00
ImageableArea: 64 00 00 00 00 00 00 00 40 0D 03 00 18 61 04 00
cFormOrder: 01 00 00 00
Flags: 00 00 00 00

After you change a parameter, the values are:

Size: A4 0D 03 00 7C 61 04 00
ImageableArea: 64 00 00 00 00 00 00 00 A4 0D 03 00 7C 61 04 00
cFormOrder: 9E A3 00 01 <-- incorrect data
Flags: 00 00 00 00

Note that the cFormOrder value is incorrect after you modify a form.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   27-Nov-2001  05:30  5.0.2195.4690  247,568  Localspl.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000PreSP3Fix KB310842
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