The Exchange MSSearch instance does not come online on a cluster and event IDs 3055 and 10006 are logged (310586)

RESOLUTION

To resolve this problem, you must first determine the root cause of the problem by using utilities such as File Monitor (Filemon.exe) and Registry Monitor (Regmon.exe). To obtain these utilities, visit the following Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

After you have determined the root cause of the problem, use one of the following methods to resolve this problem, depending on your situation:

Restore from a backup

If the ExchangeServer_Exchange Virtual Server Name folder or its contents have been replaced, deleted, or altered, restore the folder or its contents from a valid backup.

If the problem is with the Clust*.* files only, restore only those files.

If there is no valid backup of the ExchangeServer_Exchange Virtual Server Name folder and its contents, you can re-create the ExchangeServer_Exchange Virtual Server Name folder and its core files.

For more information about how to re-create this folder and its core files, click the following article numbers to view the articles in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: You may have to rebuild the full-text indexes on the Exchange virtual server stores in Exchange System Manager.

Reset the NTFS file system permissions

Important Make sure that the System account and the Administrator account have Full Control permissions to the ExchangeServer_Exchange Virtual Server Name folder and its contents.

The Clust*.* files also require Full Control permissions for the Cluster Service account.

To reset NTFS permissions, follow these steps:

1. Open Windows Explorer, and then locate the file or folder that you want to change permissions for.
2. Right-click the file or folder, click Properties, and then click the Security tab.
3. To set up permissions for a new group or user, click Add, type the name of the group or the user that you want to set permissions for by using the format domainname\name, and then click OK.
4. To change or remove permissions from an existing group or user, click the name of the group or user, click Allow or Deny under Permissions for each permission that you want to allow or deny, and then click OK.

Reset registry permissions

Important Make sure that the System account and the Administrator account have Full Control permissions to the HKLM\Software\Microsoft\Search\1.0 registry subkey and all its subkeys.

To reset registry permissions, follow these steps:
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1. Click Start, click Run, type regedt32, and then click OK.
2. Maximize the HKEY_LOCAL_MACHINE subtree in the Local Machine window.
3. Under the following subkey, locate the registry subkey that you want to reset permissions for:

   HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Search\1.0

4. On the Security menu, click Permissions.
5. To set up permissions for a new group or user, click Add, type the name of the group or the user that you want to set permissions for by using the format domainname\name, and then click OK.
6. To change or remove permissions from an existing group or user, click the name of the group or user, click Allow or Deny under Permissions for each permission that you want to allow or deny, and then click OK.
7. Quit Registry Editor

Important The valid folder and files must be established. Also, the System account and the Administrator account must have Full Control permissions to the ExchangeServer_Exchange Virtual Server Name folder, its contents, and the abovementioned registry subkeys.