SNA Server Does Not Log All Outages on DLS Clients (308921)



The information in this article applies to:

  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
  • Microsoft SNA Server 4.0 SP2
  • Microsoft SNA Server 4.0 SP3
  • Microsoft SNA Server 4.0 SP4
  • Microsoft Host Integration Server 2000

This article was previously published under Q308921

SYMPTOMS

When you run SNA Server or Host Integration Server 2000 in a Distributed Link Service (DLS) environment, network outage notifications (Event 23) may not be logged in the Application event log on the branch server.

CAUSE

The SNA Server Service does not reset a certain internal field, so that events are not logged if a dropped connection restarts and is subsequently dropped again.

RESOLUTION

SNA Server 4.0

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SNA Server version 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

File nameDateTime
Snaservr.exeAug-10-200120:36
Trcservr.exeAug-10-200120:36

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.

Host Integration Server 2000

To resolve this problem, obtain the latest service pack for Host Integration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328152 How to Obtain the Latest Host Integration Server 2000 Service Pack

The English version of this fix should have the following file attributes or later:

File nameDateTime
Snaservr.exeAug-10-200114:26
Trcservr.exeAug-10-200114:26

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.

STATUS

SNA Server 4.0

Microsoft has confirmed that this is a problem in SNA Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, and 4.0 SP4.

Host Integration Server 2000

Microsoft has confirmed that this is a problem in Host Integration Server 2000. This problem was first corrected in Host Integration Server 2000 Service Pack 1.

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbBug kbfix kbhis2000 kbhis2000bug kbHostIntegServ2000preSP1fix kbHostIntegServ2000SP1fix kbsna400sp1 kbsna400sp2 kbsna400sp3 kbsna400sp4 sna4 KB308921 kbAudDeveloper