Screen Stays Black for Several Minutes Before "Please Wait" Message Appears After You Run Factory.exe (308676)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q308676 SYMPTOMS
When you run Factory.exe to update installed drivers on Windows XP, your screen may remain black for two to five minutes before you see the "Please wait" message that shows that the computer is responding to your request. You may think that the computer is frozen, although it is not frozen.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
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03-Oct-2001 14:33 5.1.2600.15 532,992 Msobmain.dll i386
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Modification Type: | Minor | Last Reviewed: | 9/26/2005 |
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Keywords: | kbHotfixServer kbQFE kbQFE kbbug kbfix kbsetup kbWinXPsp1fix KB308676 |
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