Server Configuration Application Does Not Work if Hard Drive Larger Than 39GB (308655)


The information in this article applies to:

  • NCompass Resolution 4.0
This article was previously published under Q308655

SYMPTOMS

The Server Configuration Application (SCA) in NCompass Resolution 4.0 does not work if the resolution cache is set up on a hard drive that is larger than 39 GB in size.

CAUSE

The SCA uses an Active Server Pages (ASP) function call that does not allow a value greater than 32,768 (small integer). When the SCA tries to calculate the size of the hard drive, the resulting number overflows the function call and crashes the ASP page on which the SCA is based.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Content Management Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

To resolve this problem, back up the existing Cncasppageui_cacheconfig.inc file (located at\Program Files\NCompass Resolution\Server\NRConfig\CacheConfig) and replace it with the Ncasppageui_cacheconfig.inc file.

The English version of this fix should have the following file attributes or later:
   Date         Time   Size  File name
   -----------------------------------------------------
   Jul-17-2001  13:24  10KB  Ncasppageui_cacheconfig.inc

STATUS

Microsoft has confirmed that this is a problem in NCompass Resolution 4.0.

MORE INFORMATION

The function call that does not accept large integers is Cint. The function call that replaces Cint is Clng.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbContentMgtServ2001preSP1fix kbfix kbQFE KB308655
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