You may be unable to log on after you install Norton Personal Firewall or Norton Internet Security on your Windows XP-based computer (308324)

RESOLUTION

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note A firewall is designed to help protect your computer from attack by malicious users or by malicious software such as viruses that use unsolicited incoming network traffic to attack your computer. Before you disable your firewall, you must disconnect your computer from all networks, including the Internet.

To resolve this issue, uninstall the product in Safe mode. You can start your computer in Safe mode by pressing the F8 key at the start of the Windows boot process, and then choosing Safe Mode. After the computer starts in Safe mode, click Start, click Control Panel, click Add or Remove Programs, click the appropriate product, and then click Remove. After you remove the program, restart your computer.

After you resolve the issue, you can install another product that is compatible with Windows XP (such as Norton Personal Firewall 2002 or Norton Internet Security 2002), or use the built-in Internet Connection Firewall (ICF) in Windows XP, or use the built-in Windows Firewall (WF) in Windows XP Service Pack 2 (SP2). For additional information, click the following article number to view the article in the Microsoft Knowledge Base: If uninstalling the product does not resolve the issue you can also try to use System Restore to roll your computer back to a point before you installed the program. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: