FP2000: The FrontPage Splash Screen Appears But FrontPage Does Not Start (308240)

RESOLUTION

To resolve this issue, follow these steps. NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, point to Settings, and then click Control Panel.
2. In the Control Panel folder, double-click Add/Remove programs.
3. In the Add/Remove Programs dialog box, click Microsoft FrontPage 2000 SR-1, and then click Remove.
4. In the Add/Remove Programs dialog box, click Microsoft Office 2000 Premium, and then click Remove.
5. In the Add/Remove Programs dialog box, click Close.
6. Return to the desktop.
7. Right-click Start, and then click Search (if your computer is running the Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me) operating systems, click Find).
8. In the Search Results dialog box, type Microsoft Office in the Search for files or folders named box, and then click Search.
9. Select Microsoft Office, and then click Rename on the File menu.
10. Rename Microsoft Office to Microsoft Office.old.
11. Click Start, click Restart, and then click OK.
12. Install Office 2000 Premium and follow the onscreen instructions.
13. Restart your computer when prompted.

Because FrontPage 2000 SR-1 is included in Office 2000 Premium, there is no need to purchase and install FrontPage 2000 SR-1 separately. You can return the FrontPage 2000 SR-1 product to the store that you originally purchased it from if necessary.