Resources for Troubleshooting Sound Problems in Windows XP (307918)

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The Sound Troubleshooter includes step-by-step instructions to troubleshoot the following sound problems in Windows XP:

• You do not hear sound from your computer's speakers or headphones.
• A sound seems to be played, but you do not hear anything.
• A sound is played, but then stops suddenly.
• The sound skips or misses in some areas.
• The sound is distorted or scratchy.
• The computer stops responding (hangs) when a sound is played.
• The computer restarts when a sound is played.
• You receive an error message when you try to play sound. For example, you may receive any one of the following error messages:
  • MIDI output error detected.
  • No wave device that can play files in the current format is installed.
  • The CD Audio device is in use by another application.
  • WAV sound playback error detected.
  • Your audio hardware cannot play files like the current file.

Starting the Sound Troubleshooter

If you are already familiar with Windows XP Help and Support Center, click the following link to start the Sound Troubleshooter: If you are not yet familiar with Windows XP Help and Support Center, we recommend that you start the Sound Troubleshooter by using the following procedure. This procedure will help you become familiar with this Windows XP Help and Support Center.

1. Click Start, and then click Help and Support.
2. Under Pick a Help Topic, click Fixing a problem.
3. In the left pane, click Games, sound, and video problems.
4. In the right pane, click Sound Troubleshooter.

Using the Sound Troubleshooter

1. Click the option that describes the problem that is occurring, and then click Next.
2. Repeat step 1 until your problem is resolved or until you have reached the end of the troubleshooting path.
   
   Note that you can click Back at any time to repeat the last step or click Start Over to start the Sound Troubleshooter again.

Troubleshooting

If you cannot resolve the problem by using the Sound Troubleshooter or by viewing the recommended Knowledge Base articles, you can use the Microsoft Product Support Services Web site to find a solution to your problem. Some of the services that the Microsoft Product Support Services Web site provides include:

• Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
• Frequently Asked Questions: View product-specific frequently asked questions and support highlights.
• Microsoft Product Support Newsgroups: Consult with your counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
• Software and Updates: Find software and updates on the Download Center.
• Other Support Options: Ask a support question using the Web, call Microsoft Product Support Services or provide feedback.